Confirmation policy


How to pay the deposit

Payment by credit card

We accept the following credit cards: AMERICAN EXPRESS, VISA, MASTERCARD, DINERS.
At the moment of reservation, the following data will be requested: credit card holder name, credit card type, credit card number, credit card expiry date.

With a bank transfer on our account

“LOCANDA ROSSA” di Jona Celesia Lorenza
c/o Banca TEMA – Credito Cooperativo – Sede Capalbio
c/c 3873 ABI: 08851 CAB: 72180 SWIFT CODE: ICRAIT RRNN0 (zero)
IT 91 A 08851 72180 000000003873
Please send a copy of the bank transfer by e-mail to reservation@locandarossa.com.


Cancellation policies

For stays up to 10 nights:

For longer stays, equal to or greater than 10 nights, (even in case of shorter stays but more rooms where the sum exceeds 10 nights):


Force majeure

In case of force majeure related to the impossibility of traveling to / from Italy due to legislative restrictions promulgated by the country of origin or by the Italian government or in the event of delay in the hotel opening and due to restrictions or limitations related by COVID-19 Italian decrees, or safety and security measures for guests and employees, the full amount of the stay, including any deposits already paid, will be refunded without penalty.


Early booking - Not refundable rates

Reservations with non-refundable rates are subject to a non-refundable total prepayment and in case of cancellation or early departure can not be refundable, except in case of application of force majeure cases.


Early Departures

In case of early departure, for any reason, the entire stay (100%) will be charged except in case of application of force majeure cases.


Invoices request

If you need an invoice instead of a simple receipt please let us know it in advance providing all your personal data such as company name, address and the VAT number. Without these details a simple receipt will be issued as soon as we will charge the deposit.


Customer Privacy policy

In accordance with applicable privacy laws (EU Regulations n. 679, 2016), we would like to take this opportunity to inform you that your personal information will be processed in an ethical and transparent manner, only for lawful purposes, and in a manner that safeguards your privacy and your rights. The complete privacy policy on processing methods and purposes is available at the following link: https://www.locandarossa.com/info/privacy.